Mycs3 respects the privacy of every member and visitor to our platform. This Privacy Policy document clearly explains how we collect, use, store, and protect your personal information — all in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We believe transparency is the foundation of trust.
Six core principles that shape our approach to managing members' personal data
Mycs3 fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. All our data collection, processing, and storage procedures are designed in accordance with this local legislation.
Mycs3 will not sell, rent, or share your personal data with any third party for marketing or commercial purposes without first obtaining your explicit consent.
All data transmitted between your device and mycs3 servers is protected by 256-bit SSL encryption — the same standard used by leading banking and financial institutions in Malaysia.
Mycs3 collects only the data that is strictly necessary to provide our services. We do not collect irrelevant or excessive information beyond what is required for the platform's operations.
You have the full right to access, review, and request corrections to the personal data we hold about you. This process can be initiated easily through mycs3 customer support.
The mycs3 Privacy Policy is written in plain, easy-to-understand Bahasa Melayu. We believe every Malaysian member has the right to clearly understand how their data is managed, without having to wade through confusing legal text.
Mycs3 is an online casino and Sports Betting platform operating exclusively for users in Malaysia. We understand that your trust in our platform depends not only on the quality of our games and the security of financial transactions, but also on how we manage the personal information you provide to us.
This Privacy Policy sets out in detail how mycs3, as data controller, collects, uses, discloses, transfers, and stores your information when you use the mycs3.com website, the mycs3 mobile app, or any other services we offer. This Policy applies to all users of the mycs3 platform — whether you are simply browsing the site, a registered member actively playing, or an individual considering signing up.
The mycs3 Privacy Policy is drafted and updated in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010 and its subsidiary regulations. As a company operating with a focus on the Malaysian market, we prioritise compliance with local law and respect the privacy rights guaranteed to Malaysians under that legislation.
If you have any questions about how mycs3 handles your personal data, or wish to exercise any of your privacy rights, please contact our Data Protection Officer by email at privacy@mycs3.com or via mycs3 customer support, available 24 hours a day.
Mycs3 collects your personal data through several means — directly when you register or interact with our platform, and automatically when you use our services. The following are the categories of data we collect:
Full name, date of birth, gender, and identification number (MyKad) — collected during registration and the KYC process.
Malaysian phone number, email address, and residential address — for account communications and identity verification.
E-wallet account information (Touch 'n Go, GrabPay, Boost), FPX bank account numbers, and the history of deposits and withdrawals on mycs3.
Game history, betting records, wins and losses, game preferences (slots, baccarat, poker, sports, e-sports), and playing habits.
IP address, device type and web browser, operating system, cookie information, login session data, and platform activity logs.
Records of Live Chat conversations with mycs3 customer support, emails you have sent to us, and feedback you have provided.
Data Minimisation Principle: mycs3 only collects data that is strictly necessary to provide the services you request. We do not collect sensitive personal information such as biometric data, health information, or political affiliations unless required by law.
Mycs3 uses the personal data you provide solely for legitimate purposes related to the provision of our platform services. The following are the primary purposes for which your data is used:
Mycs3 will not use your personal data for any purposes not stated here without obtaining your consent first, except where such use is required or permitted by applicable law.
Mycs3 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or to meet applicable legal, regulatory, or accounting requirements. Retention periods vary depending on the type of data and relevant legal obligations:
Once the applicable retention period has expired, mycs3 will securely delete or anonymise your personal data so that it can no longer be linked to you individually. Anonymised data may be retained indefinitely for statistical analysis and research purposes.
All data stored by mycs3 is maintained on secure servers with strict access controls. Access to members' personal data is granted only to mycs3 staff who require it to carry out their legitimate job functions.
Mycs3 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties to enable the smooth operation of our platform:
In all instances of data sharing described above, mycs3 ensures that the receiving party is bound by data protection obligations equivalent to or stricter than those set out in this Privacy Policy. We do not permit third parties to use your data for any purpose other than those we have specified.
International Data Transfers: Where your personal data needs to be transferred outside Malaysia (for example, to international technology providers), mycs3 ensures that adequate data protection standards exist at the destination and that all Malaysian PDPA requirements relating to international data transfers are met.
Mycs3 continuously invests in cybersecurity infrastructure to ensure your personal data is protected against unauthorized access, unauthorized disclosure, modification, or destruction. The following are the key security layers we have implemented:
All communications between your device and mycs3's servers are encrypted using TLS 1.3 with a 256-bit key length — the same standard used by Malaysia's major banks. This means that even if someone were to intercept your network traffic, they would not be able to read its contents.
Sensitive personal data such as passwords, financial information, and KYC documents are stored in encrypted form within mycs3's databases. Passwords are never stored as plain text — they are processed using a one-way hashing function that cannot be reversed.
Mycs3 offers two-factor authentication for your account — an added layer of security that requires verification via your phone number in addition to your password. We encourage all members to enable 2FA for maximum protection.
Mycs3 conducts internal security audits every month and engages independent cybersecurity firms for external assessments annually. Any vulnerabilities identified are addressed promptly in accordance with our incident response protocol.
Mycs3's automated monitoring system operates 24 hours a day to detect and flag any suspicious activity, unauthorized access attempts, or patterns that indicate a potential security threat.
While mycs3 takes all reasonable steps to protect your data, no system is entirely free from risk. You also play an important role in keeping your account secure — never share your password with anyone, use a strong and unique password for your mycs3 account, and enable 2FA.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data held by mycs3. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you and information on how it is being used.
You have the right to request corrections to any personal data we hold that is inaccurate, incomplete, or out of date.
You may withdraw consent given for data processing for marketing purposes at any time.
You have the right to object to the processing of your data for certain purposes, including direct marketing.
You have the right to ask mycs3 whether we are processing your personal data and to receive an explanation of how it is being used.
Contact us at privacy@mycs3.com. We will respond within 14 business days.
To exercise any of the above rights, please contact the mycs3 Data Protection Officer by email at privacy@mycs3.com by stating the type of request and the relevant account information. We will process your request within 14 business days and may require additional identity verification before disclosing or modifying any personal data.
The mycs3 platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and help us understand how our platform is being used. The following are the types of cookies used by mycs3:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the mycs3 platform and prevent you from accessing certain sections. mycs3 does not use third-party cookies for advertising purposes that track your activity across other websites.
Mycs3 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
During registration, we require age verification from all prospective members. Any account found to belong to an underage individual will be closed immediately, and all associated data will be securely deleted in accordance with our procedures.
If you believe a child has registered an account on mycs3 or has provided us with personal data without appropriate consent, please contact us immediately at privacy@mycs3.com so that we may take appropriate action without delay.
Parents & Guardians: We encourage parents and guardians to monitor their children's online activity and ensure they do not access gambling platforms such as mycs3. If you suspect your child has accessed this platform, contact us immediately for further action.
Mycs3 takes every query, concern, or complaint relating to how we handle your personal data seriously. If you have any questions about this Privacy Policy or wish to exercise your privacy rights, here is how to reach us:
If you are not satisfied with how mycs3 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the authority responsible for overseeing PDPA compliance in the country.
Mycs3 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to registered members via email or in-platform notification at least seven (7) days before taking effect. The "Updated" date at the top of this document will always reflect the latest version.
Mycs3 is built on trust. Register for free today and enjoy an online casino experience that is secure, fair, and fully respectful of your privacy in accordance with Malaysia's PDPA standards.
For new members only. 18+ only. By registering, you agree to the Terms & Conditions and the mycs3 Privacy Policy.